This policy explains what personal information BuyTrend may collect, why it is used, how it is protected and the choices available to customers and website visitors.
Specific written quotation, invoice, warranty or order terms may apply to an individual transaction where lawful.
1. Who we are
BuyTrend International Trading Co. Ltd supplies commercial kitchen equipment, hotel supplies and related services. For personal information collected through this website, quotation requests, orders and customer-support channels, BuyTrend determines why and how that information is used.
Questions about this policy or a personal-data request can be sent to info@buytrend.co.ke or raised through the Contact page.
2. Information we may collect
Identity and contact details
Name, telephone number, email address and preferred contact method.
Business and order details
Company name, location, delivery address, products, quantities, quotations, invoices and support history.
Communications
Messages, form submissions, WhatsApp enquiries, calls and information supplied when requesting advice.
Technical information
Device, browser, referral and website-usage data when analytics, security or diagnostic tools are enabled.
3. How information is collected
Information may be collected when you submit a form, request a quotation, place or discuss an order, subscribe for updates, contact BuyTrend, visit the website or interact with a service provider supporting delivery, hosting, communications or payments.
Please provide only information necessary for the enquiry or transaction. Do not send passwords, full payment-card details or unrelated sensitive personal information through website forms, email or WhatsApp.
4. Why we use personal information
- To respond to enquiries and recommend suitable products.
- To prepare quotations, invoices and order records.
- To coordinate delivery, installation, warranty and support.
- To maintain customer-service and transaction records.
- To protect the website, prevent misuse and resolve technical problems.
- To meet legal, accounting, tax and regulatory obligations.
- To send marketing updates only where a lawful basis applies, including consent where required.
5. Lawful and fair processing
BuyTrend aims to process personal information lawfully, fairly and transparently. Depending on the situation, processing may be necessary to respond before entering a contract, perform a confirmed transaction, comply with legal obligations, pursue legitimate business interests that do not override individual rights, or act on consent.
Where processing depends on consent, consent may be withdrawn for future processing. Withdrawal does not invalidate processing completed lawfully before withdrawal.
6. When information may be shared
Information may be shared only where reasonably necessary with service providers supporting website hosting, communications, delivery, installation, professional advice, accounting, fraud prevention or payment processing. Delivery partners may receive contact and location details needed to complete a confirmed delivery.
Information may also be disclosed where required by law, court order or a competent authority, or where necessary to establish, exercise or defend legal claims. BuyTrend does not sell personal information to advertisers.
7. Retention and security
BuyTrend aims to keep personal information only for as long as it is reasonably required for the purpose collected, customer support, warranty administration, accounting, legal obligations or dispute resolution. Different records may therefore have different retention periods.
Reasonable administrative, technical and physical safeguards are used to reduce unauthorized access, alteration, loss or disclosure. No internet transmission or storage system can be guaranteed to be completely secure, so customers should use trusted devices and channels.
8. Your data-protection rights
Subject to applicable law and appropriate identity verification, you may ask BuyTrend to provide access to personal information, correct inaccurate details, erase information that should no longer be retained, restrict or object to certain processing, or explain how information is being used.
You may also withdraw marketing consent and lodge a complaint with the Office of the Data Protection Commissioner where you believe personal information has been handled unlawfully.
9. Cookies, local storage and external services
The website may use essential browser storage to support features such as the shopping cart and interface preferences. Optional analytics, advertising or embedded services may introduce additional cookies only when those services are enabled.
You can clear browser cookies and local storage through your device settings, although doing so may remove saved cart or preference information.
10. Policy updates
This policy may be updated when website functionality, service providers, legal requirements or business processes change. The current version will be published on this page with its last-updated date.
NEED CLARIFICATION?